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DO’s

  • Remain Calm. Give us a call at (800) 625-9773 to dispatch an Xpress Restoration Inc. crew to begin the smoke and fire damage restoration process.
  • Open windows and doors until our professional arrives onsite.
  • Make sure your pets are safe and secure. (If the environment is unsuitable for you then it is also unsuitable for your pets).
  • Completely empty your refrigerator and/or freezer if the electricity is off. Open then refrigerator doors to prevent odor.
  • Dispose of any open food packages.
  • Do not attempt to use ceiling fixtures.
  • Gently wipe leaves of all plants to remove soot and smoke residue.
  • Keep your hands clean soot on hands can transfer to upholstery walls and woodwork which will cause additional damage.
  • Place old towels or blankets over high traffic carpet areas to prevent further soiling.
  • Wipe smoke residue from porcelain bath fixtures.

DON’Ts

  • Wipe or wash walls
  • ceilings or other absorbent surfaces.
  • Use the TV
  • stereo
  • or other electrical appliances until they have been cleaned and inspected.
  • Use your upholstered furniture.
  • Send garments to your normal dry cleaners. Remember that improper cleaning will actually set in smoke and odor. There specialized restoration dry cleaners that handle this type of cleaning.
  • Use the HVAC system
  • this will compound the soot and smoke damage to your unit.