What To Do When Your House Is Flooded

Water Damage Restoration Tips: What To Do When Your House Is Flooded

When you are dealing with water damage, taking immediate action is crucial. It is recommended to create a water damage restoration checklist for hiring a contractor. It will help you determine the cost of restoration services, as well as hiring the right company to do the job.


Water Damage Restoration Checklist

1. Turn Off the Water

The first step after any type of emergency, is to be sure your surroundings are safe. If you have standing water close to electrical plugs, you need to get outside the house as quickly as possible. If you can safely turn off the water source, or stop the water from flowing (depending on the cause of the flood), then you can assess the safety of being inside the home while you wait for a cleanup crew to arrive. You’ll likely be standing in a pool of water, so be sure to wear protective equipment if possible like rubber boots, gloves, and a mask. If the water is dark or smells like sewage, don’t remain inside. Sewage is very dangerous as the microbes can carry bad bacteria.


Maria Harley
Maria Harley
19:33 10 Sep 22
My experience with Water Mold Fire Restoration was excellent. Xpress were great to deal with, came by my place around... 7:30AM to do an estimate as scheduled. They explained the whole mold remediation process and their pricing was very transparent and better than the other restoration companies I had contacted. Likewise, they were very punctual in responding to questions and the team showed up on time for the work. The team did a great job with the mold remediation and cleaned up well afterwards.read more
Diny Lun
Diny Lun
10:33 26 Jul 22
I woke up to a flood due to my water heater. Leo and his crew came to my rescue. Excellent customer service, above all,... they are kind and genuine. They educated me and kept updating me on the progress. They are truly amazing, they worked very well coordinating restoration of my condo with my insurance. I felt special and well taken care of. The guys also made sure that my neighbor was not affected by the flood. They inspected her condo to make sure that her walls were dry.read more
Dara Lum
Dara Lum
10:31 26 Jul 22
I was referred to Xpress when my water heater in the garage exploded and water leaked into the wall. Leo came in,... explained everything in detail, and checked the walls and floor for wet spots. All the staff are very polite, always on time and kept the place clean. In the end they did a great job and if I needed them I would definitely use them again (I hope I don't!). Before hiring a flood restoration service in San Diego, I highly recommend talking to Leo at Xpress.read more
Fon Barot
Fon Barot
10:29 26 Jul 22
Our room was leaking, and I didn’t know what to do or how to get someone to fix it. I called Xpress to assess the... damage for free. Omar identified the source of the leak and even made sure I understood what to do. I am very grateful to them for the peace of mind they have given me! Leo from Xpress and his team did a great job! They were responsive, prompt, professional and made my home feel safe even during flood cleanup. Definitely recommend working with this team!read more
Hread Plkjbn
Hread Plkjbn
10:24 26 Jul 22
What a team! These guys at Xpress really know what they are doing and talking about. They work efficiently and kept us... updated every step of the way. I couldn't ask for a better team to handle the cleanup and repairs to our home. I would definitely recommend their services to any and everyone. The pricing is very competitive and work is high quality. I strongly recommend Xpress!!!read more
Delmy David
Delmy David
14:41 11 Jul 22
My parents had an electrical fire at their house, luckily they weren’t home. Leo from Xpress Restoration was referred... to me by my agent and I’m grateful for being introduced to him and his company. His entire team was extremely helpful and patient, Leo is very knowledgeable and you can tell he’s been doing this for years, he’s very passionate about helping people and he demonstrated that through your the entire fire damage repair process l, he helped my parents get their property back to normal and his team exceeded our expectations. I’d highly recommend Xpress for any large fire damages to your property, these guys are the best. Thank you Xpressread more
Sergio Barraza
Sergio Barraza
00:40 24 Jun 22
I am so grateful for finding Xpress Restoration for my kitchen restoration! I had a flood disaster and their process... was wonderful. My technician Omar was very personable and professional, and I felt comfortable and confident with him. Omar kept me informed every step of the process and worked with my insurance to make sure I didn't have to do anything. They know what they're doing, and I can't recommend them enough!Leo's and his team on the Xpress fix are a great team. When any water damage and drying needs to be performed, they get the job done. Happy with the work they did and the future of the company! I would recommend them anytime! Thanksread more
Andy Lopez
Andy Lopez
04:53 19 Apr 22
Thank you Leo and the team at Xpress Restoration, from start to finish they provided excellent service. I had water... flood damage in my home and they showed up the very same day I called to help. The team is experienced, professional and thorough with their work which made it stress free. They are great at communicating every step of the restoration process as well. I would definitely recommend to anyone in need of their services.read more
Jeovany Aramburo
Jeovany Aramburo
23:11 14 Feb 22
Xpress Restoration was great! They were recommended by a friend and their service exceeded expectations. I had water... damage and had to move fast. Since I met with Leo and his team, they were very thorough, professional, extremely honest (which I appreciated) as they set very realistic expectations from the start and also offered great guidance on how to work with my insurance provider. The quality of work was great! I would highly recommend them and will definitely call them again if needed.read more
Brandy Tovar
Brandy Tovar
23:29 30 Dec 21
Leo is amazing, patient and very knowledgeable. My fathers hot water heater burst and flooded the garage and part of... the house. Leo came out and quickly went to work. He helped me navigate the insurance red tape and was extremely patient as we had to jump through many hoops with the ins. He did an amazing job would recommend definitely use again.read more
A Google User
A Google User
01:17 18 Nov 21
Had a water supply bust and flooded my kitchen and living room. Called Xpress Restoration and they were professional... and prompt. Assured me everything was going to be fine and with a dry out and water damage restoration, I didn’t have to do nothing but let these guys handle everything with my insurance. Great experience, definitely back this company.read more
08:18 10 Nov 21
These guys were extremely helpful, honest, thorough and friendly. I wanted a second opinion on a remediation job that I... thought was poorly done. I assumed they’d put together a proposal for redoing the job. Instead, they were thorough in their inspection and ended up telling me they didn’t think it needed to be redone, showed me why, explained everything to me, didn’t rush, asked what questions I had, and they didn’t charge me a dime for their time. I’d call this company again in a heartbeat.read more
Ana Ro
Ana Ro
16:57 09 Nov 21
The team at Xpress Restoration did a great job with a water leak in our bathroom that caused mold. The team is very ... professional, works quickly, Leo's very communicative with all the steps of the repairs. Thanks, Xpress Restoration! If you are ever in need of any Water Damage Restoration like this, contact them!read more
Janeth Ch
Janeth Ch
16:17 04 Nov 21
I had flood damage in my property and I decided to hire Xpress Restoration for the drying process and mitigation. Since... day one there where very professional. They explained all the process and what to expect. Leo was always available to me on the phone whenever I had questions. Xpress Restoration did a wonderful job! Would definitely recommend them to anyone. Thank you so much Xpress Restoration and Leo's crew.⚡read more
Anthony Manzon
Anthony Manzon
01:12 03 Nov 21
There is no one else I would recommend than Xpress Restoration! I was in communication with Leo and his communication... was fast, efficient and he made everything easy for me! You will not regret reaching out to Xpress Resotoration!read more
Roberto Shim
Roberto Shim
23:00 29 Oct 21
Life savers!!! Called and told me that they will be onsite in an hr. They came in less than 30min. After 2-3 hrs, they... left everything as if nothing had happened! Thank you! Will definitely use you guys again!read more
15:50 14 Oct 21
Leo and his team are true professionals, they provided a great service to our home. They were committed to the job we... had hired for them to do and we couldn’t be more happy with their work. I highly recommend Xpress Restoration, as they are trustworthy and do great work.read more
George Harpe
George Harpe
18:18 29 Jul 21
On time and Leo was always willing to help and he always pick up the phone when I called. They where friendly and... always ready to help. Leo thank you for all your help.read more
Valeria Alatorre
Valeria Alatorre
13:04 30 Jun 21
I am a second time customer with Xpress Restoration. This second time started with a pinhole leak in the ceiling above... my kitchen and underneath my master. From the inspection, to the clean up, demo, insurance claims, and remodeling the process was very smooth-They do it all! Leo is just amazing to work with and wouldn't want to work with anyone else for such a big project. I am so pleased with all the work they did, I now have a fixed pinhole leak, new luxury vinyl flooring upstairs and a brand new dream kitchen. My expectations were exceeded, I am a very happy customer. Xpress Restoration has my loyalty and I will be sure to keep referring them to all my friends and family. THANK YOU for all the hard work and dedication!read more
Maria Rangel
Maria Rangel
19:35 18 Feb 21
I can’t say enough about this company and all their employees. Here you are treated like family. From the start of our... home inspection process through construction and follow-up, Xpress Restoration demonstrated their professionalism, expertise and exceptional customer service. It is clear that their true purpose is to ensure their client’s complete satisfaction. I 100% recommend Xpress Restoration for your next home or business improvement.read more
Michael Hayner
Michael Hayner
21:16 17 Feb 21
Clean professional and quick results with Leo. Always picks up the office and wick to help if there are any questions... at all. I would highly recommend him to anyone in need of restoration. The crew was also very friendly and prompt. Thanks again Leo for your professionalism!!!read more
Jean Claude Andre
Jean Claude Andre
20:24 05 Feb 21
I had damage that was done to the side of a home I was working in. Leo was my go to guy. He was very responsive and... attentive in our communication. As well as Paulina whom I first communicated with. I was very impressed with his punctuality. He said he would show up at 8:30 am and he was there by 8:25 am with his crew! As a Retired Veteran myself I appreciated his respect for my time. Leo, Thank you for your professionalism! We will definitely do more business in the future! #XpressRestorationread more
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2. Turn Off the Power

The next step in an emergency is to turn off your power. All you need to do is locate your main power switch and turn it off. It will often be in the breaker box. Switching it off will stop all electricity coming into the home. The last thing you need to worry about is electrical hazards in standing water. If you have gas, you may need to turn that off as well. Turning off these utilities will keep further damage from occurring.

4. Call a Water Damage Restoration Company

After stopping the water and turning off the electricity and gas, you should call a water damage restoration company to prevent as much damage as possible to your walls, woodwork, and furnishings. It is vital to do this as soon as possible because mold growth can start within just 24 to 48 hours. The water needs to be extracted quickly, so the drying process can begin.

The restoration company will have equipment to remove the water and dry things out properly to prevent further damage. They have the skills to deal with all types of water damage such as clean water (broken pipe), gray water (water heater, dishwasher, or washing machine overflow), and black water (sewage overflow, blocked drain).

They will be able to remove excess water and resolve any issues before they become expensive structural fixes. Wet carpeting can be dried without too much smell, if done correctly.

3. Remove Food or Drinks Contaminated by Water

If there is any food on counters or tables that has been contaminated by flood waters, discard immediately. You should never eat anything that has been exposed to dirty water. It is safer to throw it away and buy more than risk eating something that might make you sick.

5. Contact Your Insurance Company

Everything can seem like chaos when something unexpected happens. At that moment, you need to keep a cool head, and go through the steps to secure your property and call in professionals to deal with the issue. Once things are underway, you can contact your insurance company and submit a claim. Restoration companies like Xpress Restoration, Inc will help you with this part as well. They are experts at the insurance claims process and can help you navigate through your claim.

Benefits of Hiring Professional Restoration Services

  • Accurate quotes
  • State-of-the-art equipment
  • Work with insurance companies
  • Saves time and money
  • Increases safety for occupants
  • Quick action reduces further damage




We respond to emergencies 24 hours a day, 7 day a week, 365 days a year. Highly trained technicians are ready to respond now to your call.



We will inspect the damage to ceilings, walls, floors and other parts of your property FREE of charge. We use state-of-the art infrared cameras and moisture monitors to find all areas of damage, even if they’re hidden.



We will move belongings to a dry place. If the damage is extensive, we will carefully pack and inventory the items for safe-keeping until your property is restored



We will ensure your property is completely dry by placing fans and dehumidifiers anywhere the structure is wet. For more severe damage, we may also remove drywall, flooring, and other material that is beyond repair.



After ensuring your property is dry, we will work with you to restore it to its pre-damage condition and return your belongings to get you BACK TO NORMAL.



We have helped thousands of customers navigate the insurance claim process for water damage.

How to Hire a Water Damage Restoration Company

There are numerous water damage repair companies in any region. In order to find the right company, search online. It is easier and faster. Go to a few websites and read the customer reviews and testimonials of its clients. What is their experience? Ask the customers if they had good or bad experiences with the company.

You can check if the water damage company is licensed by contacting the state’s Department of Commerce. Also, search the BBB to find out if it has any complaints filed against it.

Cost of restoration services

Depending on your property damage, you may be eligible for a Red Cross disaster recovery fund. If you file a claim with the county, you can recoup up to 75% of the money you spend on your water damage restoration costs. You can also borrow from a personal line of credit. Do not pay for water damage restoration service in full up front. Instead, ask the company for a payment plan.

You can check if the water damage company is licensed by contacting the state’s Department of Commerce. Also, search the BBB to find out if it has any complaints filed against it.

What to Do While Waiting for Help to Arrive?

What should you do while waiting for help to arrive? Staying safe is the number one priority. If you can, turn off the water. But if it is unsafe to do so, wait and let a trained professional do it. If it is unsafe to be inside, wait outside for help and brief them about the situation when they arrive.Remove children and pets from the area, maintain a safe place for them away from the danger.

It is a good idea to have a list of phone numbers on hand for emergencies.You can be making phone calls to the electric company, water company, gas company, and etc.


How to Get a Quote

Contact us at Xpress Restoration for a quote for water damage restoration. We help with insurance claims and take things like mold remediation and Full Service Flood Cleanup. Emergency response in under 1 hr.


San Diego water damage restoration & repair


I am so glad I contacted Xpress Restoration! Leonardo is extremely professional. He came out right away and did a thorough assesment. They are very professional, knowledgeable and trustworthy. Highly recommend and will be calling them again if ever needed!

-Freddy Canizales Jr.


Xpress Restoration is San Diego’s trusted emergency Water Damage Restoration, cleanup, and repair company. We respond to a wide variety of disasters, including water Damage Restoration, fire, smoke, storm, and more. Our goal is to quickly assess the damage and repair it to be as good as new, so you can resume your life without worry.

We are available 24/7/365 and respond in less than 60 minutes. If you are dealing with water damage, fire damage, storm damage, or smoke damage. Call us Today at 619-607-3857.

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